Telesure Investment Holdings (Pty) Ltd (TIH), is the keeping organisation of some of South Africa’s main economic lengthy and quick time period insurance plan providers. Our portfolio consists of South Africa’s most cherished and recognisable manufacturers such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration with the aid of our Hippo Advisory Services, which consists of fitness insurance, provident fund and crew lifestyles administration. Hippo is South Africa’s first assessment internet site and compares insurance, different private finance products, travel, health, money, travel, vehicles from a vary of South African brands. We’re pioneers with a starvation for the best, bringing customer-focused innovation and carrier excellence to the monetary offerings industry. We’re an
undivided crew of various thinkers and doers who accept as true with in main thru science and pushing past limits.
Deliver and guide sound pleasant of claims choice making, forestall fraud and control expenditure thru the validation of claims by using the use of professional skills in a number of fields of investigation.
Job Functions Administration,Advisory,Data Management,Investigation & Compliance,Risk Analysis,Risk Management Industries Insurance Specification
Customer Service
Provide a fantastic provider to clients whilst figuring out possibilities to invulnerable new commercial enterprise or aid retention. Responsibilities can also encompass processing cases, dealing with complicated queries and investigating and resolving client problems.
Uphold agreed carrier stage agreements (set turnaround times) and making sure consumer delight and retention.
Needs Assessment
Explore troubles or needs, setting up viable reasons and boundaries as nicely as associated issues.Validate claims with the aid of investigating, making use of expertise, using sources (e.g. police, provider etc.) and interviewing clients as nicely as different parties.
Stakeholder Engagement
Effectively build, hold and control relationships with carrier companies and suppliers, colleagues, interior and exterior customers.
Data Collection & Analysis
Collate and analyze statistics the usage of pre-set tools, strategies and formats.
Ensure tremendous costing of claimed gadgets via making sure professional, thorough investigation of claims.
Administration
Produce, replace and supply nice exercise aid on MS documents, databases and different departmental structures to guide the work of extra senior colleagues. Tasks ought to encompass buying materials, getting into budgetary information, time and rate recording and similar. Ensure correct administration and underwriting of claims. Maintain an appropriate claims expenditure ratio (rejection, financial savings etc.) by way of finalizing and adjusting claims accurately.
Solutions Analysis
Analyze unique troubles and problems to locate the exceptional solutions. Solutions ought to be technical or expert in nature.
Compliance
Identify shortcomings in compliance processes, structures and procedures, and enhance advert hoc options to troubles inside an assigned unit or discipline.
Work Scheduling and Allocation
Contribute to optimize work practices and methods by means of preserving an applicable workload in order to get the job done,
coordinating with help services.
Recommendations
Provide statistics and clarification on present procedures, techniques and precedents.
Personal Capability Building
Develop very own competencies by way of collaborating in evaluation and improvement planning things to do as nicely as formal and casual education and coaching. Develop and hold an appreciation of applicable technology, exterior regulation, and enterprise great practices thru ongoing education, attending conferences, and studying expert media.
Requirements.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Regulatory Examination (Essential);
Science (Mechanical / Physical), Mathematics and African Language (Advantageous);
Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)
General Experience
5 or extra years work trip in any investigative work OR two or extra years work ride inside one or greater of the following fields: insurance plan / police / forensic / audit / prison (Essential)
AQA Accredited Equivalent -It is the onus of the applicant to grant TIH and its subsidiaries with licensed proof that their qualification(s) meet the equal NQF stage required for this function at time of application.
#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS diagnosed skills / Regulatory Examinations / Class of Business Certification and / or CPD in accordance to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to make certain that all our representatives are and stay healthy and applicable at all times. By making use of for this role, you consent to having your relevant qualification and or accreditation or verify that you are working in the direction of assembly the competency requirements. You in addition consent to the applicable facts being verified.
Employment Equity
The Company’s authorised Employment Equity Plan and Targets will be viewed as phase of the recruitment process. As an Equal Opportunities employer, we actively inspire and welcome humans with quite a number disabilities to apply. TIH is dedicated to an organisational way of life that recognises, appreciates and values range & inclusion.
Telesure Careers
